PAYMENT POLICY

Payment is due in full on the day of service. Pre-payment for initial sessions is required.

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Payment forms accepted: Visa, Mastercard, Discover, American Express, Health Savings Account (HSA) or Flexible Spending Account (FSA).

CANCELLATION POLICY

Cancellations must be made by phone & voicemail at least 24 hours (one full business day) in advance.

Your appointment time is reserved specially for you, meaning that someone else misses an opportunity for treatment if you schedule and then do not give advance notice of cancellation.

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For cancellations made within 24 hours of the appointment time, the full fee for your appointment will be charged to your account. 

INSURANCE QUESTIONS

We do not accept insurance directly. Payment is due at the time of service.

Many clients are able to receive partial reimbursement for therapy through their out-of-network benefits. To make this easier, we partner with Mentaya, a service that automates the out-of-network claim process.

With Mentaya:

• You don’t have to worry about submitting superbills manually — Mentaya generates and submits the necessary claim information for you.

• If you’d like to seek reimbursement for past sessions, you can upload any superbills you already have, and Mentaya will handle the rest.

To confirm your coverage, ask your insurance provider:

• Do I have outpatient mental health benefits?

• Does my plan cover services with an out-of-network provider?

• What is my out-of-network deductible, and how much has been met?

• What percentage of the session fee will be reimbursed?

• Do I need prior authorization?