Holding Hands
Payments

PAYMENT POLICY

Payment is due in full on the day of service. Pre-payment for initial sessions is required.

Payment forms accepted: Visa, Mastercard, Discover, American Express, Health Savings Account (HSA) or Flexible Spending Account (FSA).

CANCELLATION POLICY

Cancellations must be made by phone & voicemail at least 24 hours (one full business day) in advance.

 

Your appointment time is reserved specially for you, meaning that someone else misses an opportunity for treatment if you schedule and then do not give advance notice of cancellation.

For cancellations made within 24 hours of the appointment time, the full fee for your appointment will be charged to your account. 

INSURANCE QUESTIONS

We only accept insurance for Georgia residents

  • Aetna

  • Cigna

  • Oxford

  • United Healthcare

  • Oscar Health

  • Anthem BCBS of Georgia HMO & PPO

Services may be covered in full or in part by your health insurance or employee benefit plan.

Please check your coverage carefully by asking the following questions: Do I have mental health insurance benefits? What is my deductible and has it been met? How many sessions per year does my health insurance cover? What is the coverage amount per therapy session? Is pre-authorization required from my primary care physician?

 

Out of Network Info

As an out of network provider, you may be entitled to reimbursement through "out-of-network" benefits. These vary by insurance company, and you will need to check with your specific insurance plan to find out how these work for your plan.

 

To find out about coverage through your plan, call your member services representative and ask:

  1. Do I have "outpatient mental health benefits"?

  2. Do I have coverage to see a behavioral health provider who is "outside of my insurance network"?

If the answer to both of these questions is "yes," then also ask:

  1. Do I have an "out-of-network deductible"? How much is it?

  2. How much of my out-of-network deductible has been met?

  3. What percentage of the provider's actual fee does my plan cover? 

  4. Do I need authorization for the visit?

  5. If so, how do I go about getting this

Note About Insurance: Insurance companies require a diagnosis for billing purposes. This diagnosis does become part of your medical record. Generally, insurance companies (life, disability, possibly medical) request medical records when determining coverage. Please keep this in mind if you wish to file claims through your insurance company.