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FAQs

You Ask - We Answer

What is the difference between a Marriage & Family Therapist and other counseling professionals?

Marriage and Family Therapists (MFTs) are trained in systemic, or relational, therapy and believe that throughout life we exist in a number of relationships that directly and indirectly impact our well-being. Our relationships with family, friends, co-workers and neighbors influence and create our individual experience. Research and theory have shown that mental illness and family problems are best treated in the context of relationships.

-Copied From AAMFT Webpage

What types of counseling services does Epistamai offer?

Epistamai provides virtual counseling specializing in conflict resolution, intimacy restoration, life transitions, and healing from past traumas, tailored for professionals and high-profile individuals and couples.

Are services available in locations outside of NC, TX, and GA?

Currently, our licensed therapists provide services in North Carolina, Texas, and Georgia. We plan to expand our reach, so please inquire about your specific location.

Does Epistamai accept insurance?

We take insured GA residents via this link for individual counseling only. Couples counseling and NC & TX residents are private pay.

What is the duration and frequency of therapy sessions?

Sessions typically last for 50 minutes and can be scheduled weekly, bi-weekly, or as needed. We offer flexible plans to suit individual client needs.

 How does Epistamai ensure privacy and discretion for high-profile clients?

We employ encrypted communications, adhere to strict confidentiality agreements, and offer anonymous scheduling to ensure the utmost privacy and discretion for all clients.

What makes Epistamai unique for couples counseling?

Our approach is holistic and tailored, focusing on deep-seated issues to foster genuine understanding and restore intimacy.

How are sessions scheduled and conducted?

Sessions are scheduled through a secure platform with flexible timing to accommodate clients' busy lifestyles and are conducted virtually via video call.

How do you handle emergency situations?

While we provide support for various challenges, we are not an emergency service. In an emergency, we advise clients to contact local services or call 988.

What resources are available for self-help between sessions?

We provide various resources, including articles, exercises, and recommended readings, to support our clients' growth and learning between sessions.

How can I provide feedback on my counseling experience?

Feedback can be shared directly with your therapist, through our secure portal, or via our client service email, which is monitored regularly.

 Is there a cancellation policy for scheduled sessions?

We require a 24-hour notice for cancellations or rescheduling to avoid being charged for the session. This policy ensures that we can offer the time slot to another client in need.

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